Below are some frequently asked questions, but please feel free to call our office if you need additional information, (212) 726-7400. We are always pleased to assist you.

General Information

Q. How do I get the required prescription or documentation in order to have my over the counter medications (OTC) covered by my FSA plan?

A. The IRS is now requiring people to get prescriptions/documentation for the OTC medication they purchase if they want the expense to be reimbursable by their FSA dollars. Our policy is to provide these OTC prescriptions electronically, free of charge, as we do for prescription medications. If you require a note or a letter as documentation in addition to the electronic prescription, there is a $25 administrative charge.

Q. What specialties does Murray Hill Medical Group, PC offer?

A. We offer comprehensive medical care in multiple specialties. Please look under the “Specialties” menu on the “Doctors”.

Q. Where is Murray Hill Medical Group located?

A. Murray Hill Medical Group is conveniently located at 317 East 34th Street New York, NY, between 1st and 2nd Avenues. Our gastroenterology and cardiology offices are located at 347 East 37th Street, New York, NY, closer to 1st Avenue. Please visit the “Directions” area of this website for detailed maps and public transportation information.

Q. What are Murray Hill Medical Group’s office hours?

A. Office hours are Monday through Friday by appointment. For your added convenience,
most of our physicians have at least one day of early morning hours and/or evening hours. Please check our “Provider Profiles” to find specific office hours for each of our physicians. Although we do not offer routine weekend office appointments, we now provide urgent same day primary care appointments on most Saturdays of the year. We recommend calling your primary care physician’s line and you will be connected to the appropriate person to schedule an appointment. A Murray Hill Medical Group physician is always available on call 24 hours a day, 7 days a week including holidays for emergencies.

Q. Do you treat adolescents?

A.Our practice is devoted to treatments of adults. Most of our doctors will treat patients starting at age 18. We do have some physicians who are trained to treat younger adolescents starting at age 16.

Q. Can I email my doctor?

A. Not directly, but messages can be sent securely to our office staff at any time and forwarded to your doctor during regular business hours via our Patient Portal.

Q.Is there a fee to complete patient letters and forms?

A. A fee of $25 will be charged for the completion of basic letters and forms such as school, annual physical and immunization forms. Completion of forms or letters which are more complex may incur a higher fee.

Affiliations

Q. What hospitals is Murray Hill Medical Group affiliated with?

A. Our doctors are affiliated with some of the most prominent hospitals in the New York area including New York University Medical Center, Mount Sinai, and St. Luke’s Roosevelt.

Appointments/Travel Visits

Q. How can I cancel my appointment?

A. You can cancel your appointment by calling our office. Cancellations made less than 24 hours prior to the appointment will be subject to a cancellation charge. Please note that insurance carriers do not reimburse for missed appointments. Please reference our financial policy for a list of cancellations charges.

Q. What if I do not have a doctor?

A. Our office staff is happy to assist you in finding a Murray Hill Medical Group physician who can meet your needs. For a complete listing and more information on our doctors, also visit the “Doctors” section of our website.

Q. What should I expect during my Annual Exam?

A. An annual exam is a once-a-year visit to your primary care provider for a general health check. It generally lasts from 30 to 60 minutes. During this appointment you can expect your physician to review the following:

General physical exam (including blood work)
Update of family health history (any new serious illnesses in your family?)
Review of your health history
Update of current medications, herbs, and supplements
Need for medication refills
Evaluation of need for health screening tests based on age and personal and family history (such as mammogram, test for sexually transmitted diseases, and colon cancer screening)
Update on immunizations
Schedule follow-up visit to discuss new health concerns or address chronic health issues.

Q. Do I need to do anything in preparation for my Annual Physical?

A. When scheduling your appointment for an annual physical, the office staff will inform you if you will need to fast prior to your visit. If your annual physical will include cholesterol and glucose testing, you will be asked to fast for 6-8 hours prior to your appointment. During this time, you may consume water, coffee, or tea without dairy products, sugar or sugar substitutes. Please do not apply any powders, lotions or oils on your chest, wrist or ankles on the day of your annual physical.

Q. Does my insurance cover an Annual Exam?

A. While most insurance companies cover one annual exam a year, it is important that you check with your insurance carrier to review your specific policy. Please note that Medicare does not cover routine annual exams. You may choose to pay for routine physicals and tests out-of-pocket or by using a flexible health spending plan that your employer may provide.

Q. Does MHMG provide travel-related medical services?

A. Yes. If you are planning to travel outside the United States, please schedule a “travel visit” with your physician. During this appointment, your physician will be able to provide you with the necessary vaccines and medicines as well as discuss any medical concerns you may have regarding your trip. If you know the types of vaccines you will require please inform the doctor’s assistant when you schedule the travel visit. You should allow yourself at least 2 to 4 weeks of time prior to travel as some of the vaccinations may require a series of shots over a period of time. Travel visit charges are based on complexity and range from $125.00-175.00. These charges are separate from vaccine charges and are not covered by insurance. You will be expected to pay the visit charges at the time of your travel visit. Also, please note, travel related services will not be provided at the same time as your annual physical appointment.

Referrals

Q.How can I get a referral?

A. You can request a referral by phone or online through the patient portal at www.mhmg.net. Please be aware that your doctor may ask that you schedule an office visit prior to authorizing the referral. Only your physician can determine the type of referral that is best for you or if a referral is even necessary.

When requesting a referral, please have the following information available:

Dr.’s first and last name
Specialty (Ophthalmologist, Dermatologist, Gastroenterologist, etc.)
Doctor’s Phone
Doctor’s Fax (Without a fax number, we cannot fax the referral to the Doctor’s office.)
Doctor’s Provider Identification number (NPI)
The reason for the visit/diagnosis (Routine Eye Exam, Consult, etc.)
The date of your scheduled appointment if you already have one.
Phone number where we can reach you if additional information is required.
It is your responsibility to be familiar with your insurance plan’s requirements regarding referrals, and covered benefits. Contact your insurance representative or employee benefits office if you are unsure about these details.

When a referral is needed, please let us know in advance. If you see a specialist without first requesting a referral, you assume financial responsibility for the service. We are unable to backdate referrals. Referrals take an average of 48 hours to process. Some authorizations such as MRI and CT Scans can take much longer depending on your insurance policy’s clinical review process. Please check the status of your referral prior to being seen by a specialist.

Refills

Q. How can I get a refill on my medication?

A. You can speak to your doctor’s assistant to request a refill for your medication. For your added convenience, you can also request refills via the patient portal at www.mhmg.net. Please request prescription refills during regular office hours so that we can contact your pharmacy during normal business hours. For your safety, your doctor may request an office visit prior to authorizing a prescription refill.

For routine refills, you have the option to contact your pharmacy directly. The pharmacist will then contact our office for approval. Please allow 24-48 hours for processing the request.

Prescriptions for controlled substances can either be picked up at our office, or mailed to you directly. We are unable to call these in to your local pharmacy.

Test Results

Q. How do I obtain my test results?

A. Most test results are communicated to you by phone or via email by your physician. If you request an email, you will need to log-in to the patient portal and retrieve your messages by clicking on the “My Messages” link. Some physicians may have you make an appointment to discuss your results in person.

Insurance

Q. What insurance plans do you accept?

A. Murray Hill Medical Group accepts most major insurance plans. Please refer to the “Doctors” section of this website to get more detailed information for each of our physicians.

Billing

Q. Who can I contact if I have a question with my bill?

A. We are committed to providing you with the best available healthcare and the finest possible billing services. Please contact (212) 726-7400 for assistance with invoices, payments, and any other billing related matter.

Medical Records

Q. How can I obtain a copy of my medical records?

A. You may request your medical records by printing and filling out an authorization allowing us to release your private health information. You must then send us the form by mail to:

Murray Hill Medical Group
317 E. 34th Street
New York, NY 10016
ATTN: “The name of your specific Doctor.”
Floor: “Specific Floor”

By law, we may not release your medical information through a request made by phone or by e-mail.

The form must be filled out completely in order to process your request. Patients and legal offices (attorneys) obtaining medical records will be billed $0.75 per page to cover the cost of copying fees. Life Insurance companies and their representatives will be billed a flat rate of $200.00. The check should be made payable to Murray Hill Medical Group.

Patient Portal

Q. What is the patient portal?

A. The patient portal is a valuable tool created to give you 24 hour access to our office. We continue to expand our portal services on a regular basis. The portal currently offers patients the ability to:

Schedule Appointments
Refill Prescriptions
Request Referrals
View Past Appointments
Update Personal Data
View Outstanding Balances
Please note: the patient portal is only accessible by current patients who have been to our office. New patients must call our office to obtain access.